Laura from Blue Planet called me literally seconds after I submitted my request to Home Advisor. There really wasn't a category for my project (a malfunctioning pump in the fountain in my courtyard) I thought they wouldn't want to do such a small job, but I got an appointment for the next day. A very polite young man named Brian arrived, assessed the damage, gave me an on-the-spot estimate in writing and said he could get the new pump and come back to install it the same day. Overall I was pleased with the service. However, when Brian was running late (@ 20 min) for the appt. no one called to let me know. I also thought the price was high for the job, but he did a great job and in a timely fashion. I would use them again.